Outlook 2016 cached mode global address book not updating

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If you choose to participate, the online survey will be presented to you when you leave the Technet Web site. When you have Cached Exchange Mode enabled, Outlook by will by default cache the main Global Address List as well.

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Even though Outlook is the last in the chain, it is often the first level where the troubleshooting takes place as usually this is where the request is coming from.

This is called the Offline Address Book and is being generated on the Exchange server.

Due to various synching schedules, it can take up to 48 hours before you could actually see a change in Outlook after a modification has been made on the Exchange server or in Active Directory.

someone who just received a CUMC email account, a new student, someone who recently changed their directory information) please use the steps below to synchronize your computer's locally cached version of the GAL.

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